|
|
|
The following are the terms and conditions of JVP Technology Ltd t/as Holiday-HotelsDirect.com
|
|
Our Service
|
|
We are Hotel booking agents and so provide users of the website the possibility to search and book accommodation online at competitive prices.
|
|
Information On The Website
|
|
The information on the website is provided by the Hotels and third party suppliers who will endeavour to make sure it is kept up to date. We will also endeavour to keep the website accurate and informative as possible, however cannot guarantee the information shown and therefore errors and omissions must be accepted. We ask you to carefully choose the accommodation, as we will not be liable for any inaccuracies or services provided by the hotels. The star ratings displayed on the website are the supplier's opinions of each property and not necessarily the official rating. We provide the information supplied by the accommodation provider regarding the existence of building works / refurbishment or renovation of the establishment as well as the duration expected. We shall not accept claims for works about which has not been informed or which extend beyond the planned date of conclusion.
|
|
Pricing
|
|
All prices quoted are in pound sterling. We make every effort to ensure that online prices are correct, however, we reserve the right to amend prices at anytime before and after any booking is confirmed, in which case you will be informed as soon as possible. If for any reason the booking price needs to be amended, we will inform you as soon as possible in which case you can either accept the change and pay/receive any price differences or cancel the booking and receive a full refund. |
|
Booking
|
When you confirm a booking, you will be given all the details and you should print off the Hotel Voucher Page, which should be kept safely and handed over to the hotel on arrival. We will also send you an email with the same details included, please make sure you read this carefully and inform us of any errors immediately. If you have any questions, please do not hesitate to call or email customer services.
Should you wish to change the booking in any way or even amend any of your contact details (i.e. telephone number, address, email address), after making a booking, it should be informed to us by email to admin@holiday-hotelsdirect.com. We will do our best to help although this may not always be possible, and will inform you by return email as soon as possible.
We reserve the right to make changes to your booking, although we will only do so in limited circumstances beyond our control, in which case we will offer you the choice of an alternative hotel or a full refund of all monies paid. Examples of situations beyond our control include but are not limited to war or threat of war, civil strike, industrial disputes, natural disaster, bad weather, and terrorist activity. In such cases we will have no obligation to pay compensation.
We do not control the day-to-day management of your accommodation and if shortly before departure or on arrival at the resort we are advised that the reserved accommodation is not available we will take all reasonable steps to provide accommodation of the same standard and in the same resort. If only accommodation of a lower standard is available we will refund the difference of price as advertised at the time of booking, between the accommodation booked and the accommodation provided and in addition will pay you £30 compensation per person for any inconvenience.
|
|
Payment
|
|
We only accept payments by credit/debit cards. We will charge your card for the amount due if at the time of booking the arrival date has less then 20 days remaining. If there are more then 20 days remaining then you will have the option of paying a deposit of £25 per person including children and when the time has elapsed so that the time of arrival is 20 days or less we will charge your card for the balance due. The card used must belong to the person making the booking. If for any reason after the booking is confirmed your card issuer rejects or holds the payment, we will not be liable for any delays or non-delivery. Should we need to Refund your card for any reason, we will process it within 1 day at our end, however please allow a few days to see the refund on your statement, as each bank has its own schedule. Refundable breakage deposits are payable on arrival at numerous accommodations. This is purely a deposit and will be refunded at the end of your stay should there be no major breakages.
|
|
Cancellation procedure
|
Each Hotel has its own cancellation procedure and you will be given these details before you confirm any booking. If you wish to cancel a booking you must send an email to admin@holiday-hotelsdirect.com, who will confirm the cancellation within 24 hours. If you do not inform us about your cancellation in time or do not show at the hotel on time then charges may apply. The amount will be dependant upon the terms of the hotel, details of which will informed to you by email. Any monies paid towards the booking will be refunded less any cancellation charges. The refund will be paid back to the credit card that was used to make the initial payment.
We reserve the right to cancel your holiday although we will only do so in limited circumstances beyond our control, in which case we will offer you the choice of an alternative holiday if available, or a full refund of all monies paid. Examples of situations beyond our control include but are not limited to war or threat of war, civil strike, industrial disputes, natural disaster, bad weather, and terrorist activity. In such cases we will have no obligation to pay compensation.
|
|
Privacy
|
|
Please see our Privacy Policy.
|
|
Special Requests |
|
The accommodation provider will try to meet any special requests you may have but these are subject to availability and cannot be guaranteed. Note: Cots are purely a request on your booking and cannot be guaranteed. We advise that you also request the cot directly with the accommodation should this be high priority.
|
|
Problems in Hotel/Resort |
|
Should any member of your party cause a problem/disturbance in resort, the accommodation supplier/hotel are well within their rights to remove your party with no refund of monies paid or alternative accommodation provided
|
|
Under 18's travelling without an adult |
|
Please note, if there is no adult aged 18 or above travelling, you must contact us prior to making a booking to confirm the hotel will accept the booking. If the procedure is not followed and problems arise in resort, Holiday Rooms Direct can not be held responsible
|
|
Children |
|
Special conditions for children are agreed upon with each establishment and are not based on any one criterion; therefore, given that each establishment applies its own special conditions or discounts, we ask that you enquire about this point upon making your reservation to be duly informed. Such discounts or special conditions must be understood as applicable only when children share a room with 2 adults.
|
|
Cots |
|
Should you be travelling with an infant under the age of 2 years, you must add a cot to your booking on the booking form which will automatically add the infant to your booking free of charge. Different accommodations have different room sizes and should you be unsure if the cot will fit, please contact directly with the accommodation should this be high priority Should you not follow this procedure and have problems on arrival, Holiday-HotelsDirect cannot be held responsible
|
|
Complaints |
|
Any complaints must be brought to the attention of the accommodation immediately in order to try and resolve the problem there and then. If the problem is not resolved, please contact this office immediately to report the complaint giving the accommodation provider the opportunity to rectify the problem to your entire satisfaction. If you are phoning out of our office hours, please ensure you leave a message with a contact telephone number for our representative to contact you. In the unlikely event of the problem still remaining, please ensure you get a signed complaint form from the hotel with details of your complaint. If you fail to follow this procedure we cannot be held responsible, as some properties will refuse to deal with any complaints that have not been notified in resort. If the matter cannot be resolved in resort and you are still dissatisfied, a letter of complaint needs to be received by us within 7 days of your return and we will reply in writing within 28 days of receipt.
|
|
|